Residential Support Officers’ duties are varied and involve 2-hour posts with different responsibilities.  They meet and greet staff and residents, check bags, check residents and visitors in and out of the facility, operate the gatehouse and sallyport, check deliveries and packages, distribute security equipment such as radios and duress alarms, and perform control room monitoring of cameras and fire alarms.

They also do community walks around the site’s perimeter and through each residential area to greet and assist residents, check amenities are working, provide administration and procurement support, and induct and discharge residents.

Staff undertake 12-hour shifts on a 24/7 rotating roster.

• Weekday Shift: $25.77 per hour 
• Night Shift: $30.92 per hour
• Saturday: $38.65 per hour
• Sunday: $51.54 per hour

The first step is to register and apply online via careers.au.g4s.com.  You will receive a confirmation email once you have successfully submitted your application.  A member of the Talent Acquisition Team will then guide you through the recruitment process below. If you require assistance, please email recruitment@au.g4s.com.

Shortlisted applicants will be invited to attend a 30-minute onsite interview. 
 
If successful after the interview, the G4S Talent Acquisition team will email you a series of items to complete and return: 

• Your ID and relevant Qualifications. 
• National Police & Reference Check Form. 
  

Upon passing, you'll receive an employment contract plus a final set of Onboarding Forms to complete.

On your first day, you will meet the other recruits and the Centre Manager, who will guide and support you through your induction period.  You’ll complete a site and safety induction, spend some time familiarising yourself with the online system and shadow each post at the facility to understand what’s involved.

Your induction includes four days of our paid, purpose-built training program.  To equip you with the skills and knowledge to excel, it includes a mix of online learning, on-the-job training and shadowing.  There are plenty of opportunities for you to ask questions and get hands on experience to ensure you feel confident and capable in your role after you complete your initial training.  You’ll learn the role and remit of each post around the facility and have plenty of opportunity to ask questions and learn from mentors and more experienced staff. 

• 24/7 Rotating Roster with 12-hour shifts
• Generous shift penalties
• Free parking onsite
• Free cooked meal each shift with onsite catering and snacks
• Immediate start

Essential:

• Professional with a high level of presentation, communication, and customer service
• Team player
• Ability to follow processes and procedures to uphold safety and security

Desirable:

• Cert II or Cert III in Security Operations
• Victorian Security Licence
• First Aid and CPR Qualifications
• Previous security experience

To apply please visit careers.au.g4s.com, search for Residential Support Officers then follow the prompts. 

If you require assistance, please contact the Talent Acquisition Team by emailing recruitment@au.g4s.com.

Ideally, you will already have a valid and current Victorian Security Licence.  However, we will accept candidates who have completed their Certificate II or Certificate III in Security, and we can support you through the process of getting your Victorian Security Licence.  If we do support you getting your licence, you will be required to work with G4S for 12 months or more, or you will need to pay back the cost of the licence and any associated fees.

No, this role is primarily a security position, and no case management or correctional duties are required.  Jesuit Social Services provide this support to residents.  G4S provides front-of-house security, control room monitoring, visitor management and access control, and patrols.

All residents are risk-assessed based on their offending history and behaviour prior to being accommodated.  The facility does not house anyone convicted of a sexual offence or assessed as posing a significant risk to staff, other residents and the wider community.  Residents must agree to a Code of Conduct and are required to engage with support services while living at the facility.  A curfew for residents is in effect from 9pm to 6am.

G4S provides 24/7 Security on-site and any resident unable to satisfy the rules expected of them in the Code of Conduct cannot stay at the facility.  On average, residents stay at the facility for 3-4 months.

Our Integrated Security Services support major government, industry and corporate clients. In every contract, we tailor security solutions for individual operating environments to protect critical assets, infrastructure, services and people.  These staff work in various settings, from government, education and health, to retail, telecommunications, resources and energy, as Court Security Officers, Concierge/Corporate Security, Facility Security Officers, Control Room and Speed Camera Operators.

By managing risk, we help governments, business, judiciary and community services operate with peace of mind and efficiency.  Clients include State Government Departments, Courts and Tribunals, Youth Justice Centres, Police, and banks and energy companies, in Victoria, New South Wales and Western Australia.

G4S celebrates and supports diversity and is proud to be an Equal Opportunity workplace.  Our culture is one of inclusiveness and our goal is to welcome and retain staff who represent the whole community.  People from diverse backgrounds bring valuable perspectives, experiences and knowledge.  We welcome applications from people of all backgrounds and walks of life. 

G4S is committed to ensuring our workforce is not only reflective of the communities in which we operate but is equipped and capable of providing the best support for our employees, those in our care and their families.  This includes respecting and supporting First Nations employees at G4S and working to increase their representation in our workforce.  To improve employment outcomes and increase First Nations recruitment and retention, our jobs for Aboriginal people include access to a Cultural Mentoring Program, Aboriginal Employee Network, and Professional Development.